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Not satisfied with our product? We promise you a full refund.

  • If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 30 days of receipt.
  • You can initiate a return by logging into your MotoCult Account. A pick-up will be arranged by us, wherever feasible. If a pick-up cannot be arranged to your address, you will be asked to courier the product(s) to us. A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of MotoCult Credits. For any further assistance, please feel free to call our customer centre on +91 96 63 384510.
  • You can opt for a full refund in your bank account or MotoCult credits, as per your choice. Refund/MotoCult Credits will be initiated after we receive the product at our warehouse. For Credit card/Debit card/Net Banking payments, it may take upto 5-7 business days for the refund amount to reflect in your respective account (depending upon your bank). MotoCult Credits will be issued within 2-3 business days and can be used to purchase anything from www.motocult.in
  • Any MotoCult Credits/cashback vouchers applied will be reactivated. Please note that limited period offers or product specific discounts may not be available by the time you return the order. Free gifts cannot be returned or exchanged.

 

Terms and Conditions for Returns

  • www.motocult.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of information provided.
  • Refund/MotoCult credits will be issued only after the product is received at our warehouse.
  • MotoCult credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 5-7 business days for the amount, to reflect in your bank account. COD refund will be done through NEFT and will be initiated within 4-7 working days of receiving the product. It may take 2-3 business days for the amount to reflect in your bank account.
  • You can return either the complete order or 1 or more items from the same.
  • Please pack the products properly and paste/write the following address: Ecommerce Division, Fulchand Fashion Retail India Private Limited No.86, situated at B.G.S Layout, Beside Jakkur Flying Club, Jakkur Main Road, Bangalore – 560064
  • Please mention the Return Id on the packet.
  • Please ensure that the packet is well sealed before handing over to our pick-up executive.
  • Please use separate packets for items from separate orders.
  • www.motocult.com follows a 30 day no questions asked return policy.

COD facility has been withdrawn till further notice, due to the recent de-monetisation decision by the Central Government. This will be reinstated in due course, and our esteemed customers will be kept informed.

 

2016 Fulchand Fashion Retail India Private Limited. All rights reserved.

 

Cancellation

You can cancel your order within 15 hours of placing it, or before it is shipped. Orders cannot be cancelled once shipped, so please send an email to support@motocult.in to get in touch with us regarding your options. 

 

Shipping Policy

  • www.motocult.com offers free shipping on all products, within India. All charges including shipping, Octroi and other taxes will be borne by us. The customer only pays for the value of the ordered products.
  • We currently ship products only within India. You can place orders from across the world but delivery addresses are restricted to India.
  • Most orders will be delivered within 2 to 7 working days. Incase of certain locations, delivery times may vary.